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The challenge of returning imaging measuring instruments: How to resolve damage during export without formal trade documents when importing through general trade?
Home»Import Representation» The challenge of returning imaging measuring instruments: How to resolve damage during export without formal trade documents when importing through general trade?
I. Case Background: The Return Dilemma of Export Without Formal Trade Documents
In international trade practice, we often encounter such dilemmas: after a customer sends goods overseas using export without formal trade documents, if quality issues or damage occur and the goods need to be returned, they find that export without formal trade documents cannot facilitate a formal return process. This is exactly the real case we recently handled—an imaging measuring instrument returned from Malaysia.
The customer initially shipped the goods to Malaysia through informal channels. Upon unpacking, the recipient found the equipment damaged and requested a return in the original packaging. However, the nature of export without formal trade documents made it impossible to follow the normal return process, making general trade import the only viable solution.Equipment ExportII. Solution: Key Points of General Trade Import
For this situation, we designed a complete import solution for the client, consisting mainly of three core steps:
1. Overseas transportation arrangements
Through our Malaysian partner agent, we completed the pickup from the clients warehouse to Port Klang, container loading, and shipping arrangements. Special attention should be paid to:
Ensuring the packaging is intact and meets return requirementsMaritime TransportationRetaining complete packing photos and inspection records
Choosing reliable shipping companies to avoid secondary damage
2. Hong Kong transit operations
Considering the complexity and cost of direct import to mainland China, we chose Hong Kong as a transit port:
Departed from Port Klang on June 7, arrived in Hong Kong on June 15
Arranged secondary barge transport to Huangpu Wuchong on June 18
Professionally handled document conversion and transportation coordination for the Hong Kong segment
3. Mainland China
Professional handling of Hong Kong segment document conversion and transportation coordination
As a professional agent with 17 years of experience, we demonstrate clear advantages when handling such special cases:
1. Global Network Support
Close cooperation with Malaysian agents ensures smooth overseas operations
2. Multimodal Transport Experience
The flexible transit arrangement via Hong Kong significantly reduces customer costs
3. Customs clearance professional capability
From declaration to release takes only 1 working day, demonstrating professional efficiency
This case once again proves that in international trade, professional importExport Representationservices not only solve unexpected problems but also save costs and improve efficiency for enterprises. China Shen International Trade will continue to uphold the service philosophy of professionalism, efficiency, and reliability to provide customers with comprehensive trade solutions.